1. Who controls your personal information?.
Any personal information provided to or gathered by Company is controlled by:
CSS Services, LLC
400 N Johnson Ave
El Cajon, CA 92020
2. What information do we collect from you?.
The amount and type of information we gather depends upon your use of the Website and, in some cases, what type of information you choose to disclose. We may collect the following information from you:
Personal Information Provided by You
We collect information from you when you voluntarily submit your personal information to us over the Website, including to obtain a quote for your vehicle. Such personal information may include your name, address, telephone number, email address, driver’s license number, VIN number, title and lien information, and other information which you voluntarily provide to us.
Device/Internet Connection Information
When you use the Website, we automatically gather information made available by your web browser (such as Microsoft Edge or Google Chrome), Internet service provider (such as Comcast or Cox), and device (such as your computer, phone, or tablet), depending on your settings for each. For example, we may collect your IP address, information about the operating system or type of device you use, the date and time you access the Website, your log in attempts, and the location of your device.
Information Provided by Third Parties
Company may receive information about you and your Internet activities if you have provided it to a Third-Party and we subsequently purchase, license, or otherwise acquire the information from the Third-Party. For example, when you submit a quote request, you authorize Company to obtain information reported by third-parties about your vehicle. These Third Parties may have collected such information by placing Cookies on your device, using web beacons, gathering IP addresses and log data, and so forth as described below.
From time to time, we may obtain other information from you, such as when you make a claim for a prize pursuant to a contest or other promotion run on the Website, when you request assistance through our customer service department, and when you voluntarily subscribe to Company promotions, reminders or newsletters. You will always be asked to provide such other information voluntarily, and we will not collect it without your permission.
“Cookies” are files that are placed on your computer or other device by websites you visit. The purpose of a Cookie is to identify you as a unique user of the Website. Cookies serve a lot of purposes and, among other things, help to customize your Internet experience, keep you logged into websites, remember your search terms, and advertise products or services to you. Some Cookies include tracking technology, such as web beacons, that can be used to track online behavioral habits for measurement and marketing purposes.
Remember, you can change your Cookie settings in your Internet browser (e.g., Chrome, Edge, Firefox). For more information, see www.CookieChoices.org.
4.How do we use your information?
We use the information we’ve gathered from you, including through Cookies and web beacons, for the following purposes:
To Communicate with You.
To Improve our Services.
Company uses the information we collect from you and other users to improve our product offerings and services. For example, we may consider analytics, demographics, and user feedback collected via the Website in determining whether there is sufficient demand for a new product or service.
To Improve the Website
To Personalize Your User Experience
We use information gathered from Cookies to determine whether you are logged in or not, to allow you to set personal preferences when using the Website, and to make it so you don’t have to reenter the same information when you visit the Website several times within a short timeframe.
To Advertise to You
We may use information gathered through Cookies and web beacons, including those placed by Third Parties, to deliver ads to you via the Website, and after you’ve left the Website, including advertising specific to your personal interests. The purpose of this practice, which is sometimes called “Personalized Ads,” “retargeting,” or “remarketing” is to deliver content and advertising that is of interest to you, and to avoid displaying irrelevant advertising to you.
You can better learn about such Third-Party data collection and advertising practices, including how to revoke your consent to Personalized Ads, at the following websites:
In addition, we may use personal information, such as your email address, to advertise and market our products and services by through email to you, unless or until you have revoked your consent to receive marketing emails.
5. How do we share your information with others?
To Assess Your Vehicle
When you submit a request for a quote on your vehicle, we may transfer your personal information to Third Party vehicle reporting agencies to learn more about your vehicle, such as whether it has a salvage title. The information we obtain from such Third Parties will assist us in preparing your quote.
To Connect You with Local Dealers
When you submit a request for a quote on your vehicle, we will transfer your personal information to our associated Dealer, if any, in your general geographic area. The information we obtain from you will assist the Dealer in preparing your quote.
To Advertise to Others
We may share your reviews, comments, and other content uploaded by you to advertise and market our Website and the Services. If you want us to stop using the personal data you have provided in these ways, please contact us at email@example.com.
To Our Affiliated Companies
To Our Third-Party Partners, Including Advertising Partners
We may disclose your personal information as needed to our Third-Party service providers and advertising partners. For example, we may share your email address with our email fulfillment provider.
To Comply with Legal Process and Prevent Harm
We may disclose your information in response to subpoenas, court orders, and other legal processes. In very rare circumstances, we may disclose personal information when we believe it is necessary in order to prevent illegal, fraudulent, or injurious actions that may cause harm to individuals.
6. How do we secure your information?
Company, and the Third-Party vendors we use to store your information, employ security measures (such as SSL encryption and HTTPS protocol) to protect against the loss, misuse, and alteration of the information under our control.
However, no system can be completely secure. Therefore, although we take steps to secure your information, we cannot promise, and you should not expect, that your personal and commercial information, or other communications, will always remain secure.
7. We store your personal information in the United States..
Company stores personal information in the United States. If you are visiting the Website from a location outside of the United States, your connection will be through and to servers located in the United States, and all information you provide will be processed and securely maintained in our web servers and internal systems located within the United States. By using the Website, you authorize and specifically consent to the transfer of personal information to the United States and its storage and use as specified above when you provide such information to us.
8. Do we sell your personal information?
9. How can you access or correct your information?
You may access all information we’ve collected and retained about you for purposes of correcting, amending, downloading, or deleting such information. Access can be obtained by logging into your account, filling out a Privacy Request, or contacting us at firstname.lastname@example.org
To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access, making corrections, providing you with information, or deleting information.
• Access and Correction
The easiest way to access and correct the personal information we have collected about you is to log into your account. In the alternative, you may fill out a Privacy Request, or contact us at email@example.com
• Right to Request Disclosure
You have the right to request that Company disclose the following to you:
o The categories of personal information we have collected about you;
o The categories of sources from which the personal information is collected;
o The business or commercial purpose for collecting or selling personal information;
o The categories of third parties with whom we share personal information; and
o The specific pieces of personal information we have collected about you.
• Right to Request Deletion
You have the right to request that Company delete any personal information about the you which we have collected from you. To make such a request, please fill out a Privacy Request, or contact us at firstname.lastname@example.org
• California Shine the Light Disclosure
Under California’s “Shine the Light” law, California residents who provide personal information to the Website may request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please fill out a Privacy Request, or contact us at email@example.com
• Cal. Bus. & Prof. Code § 22581 Disclosure
10. How do we protect the privacy of children?
• No Users Under 13
Company will never knowingly collect any personal information about children under the age of 13. If we obtain actual knowledge that we have collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because we do not collect such information, we have no such information to use or to disclose to Third Parties. We have designed this policy in order to comply with the Children’s Online Privacy Protection Act (COPPA).
• Cal. Bus. & Prof. Code § 22581 Disclosure
11. Do we respond to Do Not Track (DNT) Signals?
DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked. Company does not currently respond to DNT requests.
12. What about Third-Party practices?
Third Party Cookies and Web Beacons
Advertising agencies, advertising networks, and other companies (together, “Third Parties”) who place advertisements on the Website and on the Internet generally may use their own cookies, web beacons, and other technology to collect information about individuals. Except as expressly provided herein, we do not control Third Parties’ use of such technology and we have no responsibility for the use of such technology to gather information about individuals. It is up to you to familiarize yourself with the privacy practices of such Third Parties.
Third Party Links
The Website and email messages may contain hypertext links to the websites of Third Parties, including Dealers. Dealers and other Third Parties may have their own privacy policies that apply to your interactions and transactions with them. We are not responsible for the privacy practices or the content of such Third Parties. Linked websites may contain links to websites maintained by Third Parties. Such links are provided for your convenience and reference only. We do not operate or control in any respect any information, software, products or services available on such Third Party websites. The inclusion of a link to a website does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.